Keynect Privacy Policy

Types of Information Gathered

Data that customers provide to Keynect is submitted in the strictest confidence and used for Keynect sole internal use. This data includes, but is not limited to, name, address, company name, company address, phone number, fax number, email address, as well as questions answered on survey or subscription forms. Data captured when customer's register for, or purchase products on a Keynect web site.

General Data Protection Regulation (GDPR)

We only store user provided details for a short period of time to reply to questions or service requests and when they are no longer needed we will delete digital content or securely shred printed or written details. If you do agree to us holding your data for the sole purpose of maintaning and managing your account it will be processed fairly and lawfully, it will be kept secure and the data we hold will to the best of our knowledge be accurate and up-to-date and available to view on request. 

Making Tax Digital

We provide our MTD Software as a service (SaaS) through a secure encrypted connection, always check for HTTPS, the login process for Making Tax Digital requires 2 Factor authentication that is all designed to enhance your privacy and keep your account details and processes private and secure at all times.

Where applicable storage of sensitive personal data and software keys are encrypted and our background processes are monitored to ensure your privacy, you can also request all personal data we hold on your account keeping you in full control.

Account management phone and email contacts and error reporting are all managed within the application with detailed information to manage your VAT account and authorise HMRC to link or unlink our application.

Web Analytics and Statistics Information

We don't use embedded Google Analytics or any other embedded third party website to gather information about you, all analytics data is contained in Keynect's raw log files and analysed using software on the server that will contain detailed information on browsers, files types, operating systems, search engines requests and web page activity such as the number of downloads on a page and unique visitor IP, No personally identifiable information is colleted in that process.

Opt Out

Keynect will accept, acknowledge and maintain any customer's request to opt out of either current or future communication from Keynect through email or by phone.

SPAM Email from Hosted Accounts on Keynect Servers

If you experience any problems with spam or misuse of your email address by one of our customers hosted on a Keynect Server please email spam@keynect.co.uk and we will investigate and take appropriate action and will also take steps to have your email removed from any hosted customer mailing list that does not comply with our terms and conditions of service or Service Level Agreement (SLA).

Keynect Outbound IP Space

Keynect sends emails from the following IP addresses:

• 109.228.55.145/32
• 77.68.118.67/32
• 77.68.87.190/32

Cookies Policy - EU Law requires you to opt-in when accepting Cookies that are not Strictly Necessary!

We only use a Cookie to store a Session ID that refers to a data file on our server and for that purpose is regarded as a Strictly Necessary Cookie under implied consent, no other personal information is recorded in a Cookie and our web site can function even when Cookies are disabled.

Google Map Cookies

We do have a Google Map included on our website and this is a third party app, please see Google for their Terms of use.

With most Internet Browsers you can configure your browser so that it refuses new cookies, prompts you to accept cookies or disables cookies altogether. Search your browser help files to manage cookies. A session cookie is destroyed when you close your browser.

We automatically collect the following information when you access one of our servers websites:

• Internet domain and IP address from where you access our web site.
• The type of browser software and operating system used to access our web site.
• The date and time you access our web site.
• The pages you enter, visit and exit our web site from.
• If you linked to our web site from another web site, the address of that web site is recorded.